Detail-oriented and security-focused IT professional with over 5 years of progressive experience across system administration, help desk operations, desktop support, and security engineering. Proven track record in hardware imaging, endpoint deployment, ServiceNow asset management, and cross-departmental user support.
Cybersecurity & IT Infrastructure
M.S. Cybersecurity and Information Assurance
Technical Skills
- LogicMonitor
- Event Log Analysis
- Performance Metrics & Alerting
- Network Security Troubleshooting
- System Health Monitoring
- Active Directory Security
- Azure AD / Entra ID
- Conditional Access Policies
- RBAC / ABAC Implementation
- Mobile Device Management (MDM)
- PowerShell Scripting
- AWS Cloud Security (EC2, S3)
- VDI Technology (VMware, Horizon)
Professional Experience
IT Help Desk Support I
California FAIR Plan | May 2025 – Present
- Provided rapid-response help desk support, diagnosing and resolving complex hardware, software, and peripheral issues for end-users.
- Automated account expiration alerting via PowerShell, reducing account lockouts and mitigating unauthorized access risks.
- Created and updated standardized setup guides, internal KB articles, and end-user training documentation to streamline workflows.
Service Desk Technician
Mechanics Bank | May 2022 – May 2025
- Managed Cisco Secure Endpoint EDR/EPP tools and monitored overall network/application performance metrics using LogicMonitor.
- Supported major enterprise migrations, transitioning end users from Ivanti MobileIron to Microsoft Intune MDM and upgrading VMware Horizon 7 to Horizon 8.
- Configured, tested, and provisioned desktop and laptop equipment while maintaining exact hardware inventory counts.
Service Desk Technician
SMS Datacenter | May 2021 – May 2022
- Administered hybrid Active Directory environments, provisioned user accounts, managed RBAC permissions, and maintained security group policies.
- Configured Office 365 security rules, Multi-Factor Authentication (MFA), and Conditional Access policies.
- Performed network security troubleshooting, isolating hardware/software issues and remediating vulnerabilities across datacenter environments.
Key Security Projects
Implemented an automated email notification system for California FAIR Plan in AD Manager, proactively alerting users to prevent unexpected lockouts and lower unauthorized access risks.
Designed and deployed a hybrid Active Directory environment using Azure AD Connect, integrating conditional access policies, MFA enforcement, and group management security controls.
Deployed a secure osTicket architecture on AWS leveraging Application Load Balancer, Auto-scaling, Amazon RDS, custom security groups, network ACLs, and Let's Encrypt SSL/TLS encryption.
Built and configured a hardened LAMP stack environment featuring full SSL/TLS traffic encryption, host firewall rules, and vulnerability remediation testing.
Education & Certifications
Education
Academic Degrees
- Master of Science: Cybersecurity and Information Assurance — Western Governors University
- Associate of Science: Computer Security and Networking — Long Beach City College
