IT operations professional with 5+ years of experience across banking, insurance, and datacenter environments. Back ground includles endpoint protection, infrastructure alert triage, hybrid identity administration, Microsoft 365, and endpoint management migrations. Holds an M.S. in Cybersecurity and Information Assurance and CompTIA Security+, CySA+, and PenTest+ certifications.
Information Security & IT Operations Professional
Security Monitoring · Incident Triage · Identity & Access · Endpoint Security · Automation
Technical Skills
- Security Alert Triage & Escalation
- EDR/EPP: Cisco Secure Endpoint
- Infastructure Monitoring: LogicMonitor
- Event Log Analysis
- Incident Documentation & Remediation Support
- Vulnerability Report Escalation
- Active Directory & Entra ID
- Microsoft 365, Exchange Online & SharePoint
- Microsoft Intune / MDM
- Multi-Factor Authentication
- Conditional Access Policies
- RBAC, Security Groups & Account Lifecycle Management
- Windows & Linux Fundamentals
- Network Security Troubleshooting
- PowerShell Automation
- AWS Security Controls
- VMware Horizon VDI
- TCP/IP, DNS, DHCP & VPN Fundamentals
Professional Experience
IT Help Desk Support
California FAIR Plan | May 2025 – Present
- Administered Active Directory, Entra ID, and Microsoft 365 in hybrid environments, supporting user onboarding, offboarding, account provisioning, and access changes.
- Supported Exchange Online and SharePoint security administration and performed Level 2 network-security troubleshooting and incident-remediation activities.
- Documented support actions and coordinated with technical teams to resolve identity, access, networking, and cloud-service issues.
- Monitored infrastructure and operational alerts through LogicMonitor, performed Level 1 analysis and troubleshooting, documented findings, and escalated issues when appropriate.
Service Desk Technician
Mechanics Bank | May 2022 – May 2025
- Supported the migration from Ivanti MobileIron to Microsoft Intune and the upgrade from VMware Horizon 7 to Horizon 8, helping maintain endpoint-management and user-access continuity.
- Performed Level 1 network troubleshooting for retail and corporate locations, evaluating connectivity, endpoint, and access issues while maintaining a customer-focused support experience.
- Supported Cisco Secure Endpoint EDR/EPP operations for enterprise endpoint protection and assisted with investigation and escalation of security-related endpoint issues.
- Implemented and supported MFA, role-based access controls, security group management, and Microsoft 365 security configurations.
Service Desk Technician
SMS Datacenter | May 2021 – May 2022
- Administered hybrid Active Directory environments, provisioned user accounts, managed RBAC permissions, and maintained security group policies.
- Configured Office 365 security rules, Multi-Factor Authentication (MFA), and Conditional Access policies.
- Performed network security troubleshooting, isolating hardware/software issues and remediating vulnerabilities across datacenter environments.
Key Security Projects
Implemented an automated email notification system for California FAIR Plan in AD Manager, proactively alerting users to prevent unexpected lockouts and lower unauthorized access risks.
Designed and deployed a hybrid Active Directory environment using Azure AD Connect, integrating conditional access policies, MFA enforcement, and group management security controls.
Deployed a secure osTicket architecture on AWS leveraging Application Load Balancer, Auto-scaling, Amazon RDS, custom security groups, network ACLs, and Let's Encrypt SSL/TLS encryption.
Built and configured a hardened LAMP stack environment featuring full SSL/TLS traffic encryption, host firewall rules, and vulnerability remediation testing.
Education & Certifications
Education
Academic Degrees
- Master of Science: Cybersecurity and Information Assurance — Western Governors University
- Associate of Science: Computer Security and Networking — Long Beach City College
